Customer Service
Need help? Have feedback? We want to hear from you!
We invite you to visit our Frequently Asked Questions page before contacting us, as it may answer your questions.
How can I check the status of my order?
You have three options to look up the status of your order:
- Click the "Check Order Status" link from your order notification emails.
- Use the Order Status Lookup on the website by entering the order number and billing postal code.
- Login into your GT My Account and review your Order History.
Each order will display the status of the order and highlight any tracking numbers if items have been shipped. Additionally, when your items ship, you will receive an email notification that will contain a tracking number that you can use to track the package with any one of our courier partners.
So that we may serve you more efficiently, please use the form below.
Give us a call @ 1-833-848-4437 (Toll Free)
Monday to Friday, 9 a.m. to 9 p.m. EST
Saturday and Sunday, 9 a.m. to 6 p.m. EST
*For Payment Support only, please call 1-877-919-6949. A Customer Care representative through our payment processor (KIBO/Shopatron) will be available to assist you, Monday to Friday between 8 a.m. to 9 p.m. EST and/or Saturday and Sunday between 8 a.m. to 9 p.m. EST.
