Frequently asked questions

How may we help you?

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Your order

At any time, you can check your order status by logging into your GT Account and reviewing your order history. Each order will display the status of the order and provide tracking numbers for shipped goods. Additionally, when your items ship, you will receive an email notification that will contain a tracking number that you can use to track the package with any one of our courier partners.

Enter your address information carefully. Ensure it is correct, accurate, and up-to-date. Incorrect address information will cause delays with your order.

Shipping address can be any address in Canada and should include the apartment number (if applicable). Billing address and phone number must be identical to what’s on your monthly credit card statement. Include the apartment/unit buzzer number at the end of the address (2654 Giant Valley Ave. - Buzzer #567) (if applicable).

Please note: At this time, we cannot ship to a PO Box address.

Please contact our Customer Service team (mailto:customerservice@gianttiger.com or https://www.gianttiger.com/contact-us) with your online order number and name/email address used. We use this info to cross-reference in our order management system.

Please note we have a limited window during which an order can be cancelled. If it is too late to cancel, you can easily return your order at your local Giant Tiger store or by requesting a return shipping label with the Customer Service team.

My Account Members can log in at gianttiger.com to view the status on the order under Order History. If you do not have an account, please contact our Customer Service team and they will gladly look into it for you.

Please contact our Customer Service team (mailto:customerservice@gianttiger.com or https://www.gianttiger.com/contact-us) and provide the following details so we can resolve your order issue efficiently:

  • Order number
  • Picture of damage or incorrect item
  • Item number
  • Name or description of what you ordered; if incorrect item was shipped, please provide details on what was received

Once we receive these details, we’ll start working on resolving the issue, please allow us 2-3 business days to update you on next steps once this information has been entered in our system.

Policies

We want you to love your purchase! Our promise: satisfaction guaranteed or your money cheerfully refunded with the presentation of sales receipt - no time limit. Returns may be made at any of our locations. In the event you do not have your receipt, the store would issue you an in-store gift card for the product’s current value – which may not be the same value as you paid; the in-store gift card can only be used at that location only.

Please note all tobacco, undergarments (underwear, 1-piece bathing suits, swimwear bottoms, and bodysuits) and gift cards are final sale.

If you placed an online order and would like to return your online order via our online warehouse. Please contact the Customer Service team (customerservice@gianttiger.com or https://www.gianttiger.com/contact-us) and provide your order number; the item(s) you wish to return; and reason why you are returning (defective, not what you expected). A Customer Service representative will provide you with a prepaid shipping label for you to return the item to our warehouse. In order to send the item(s) back, please ensure your parcel is securely packed, wrapped and reinforced. Your refund will be processed within 7-10 business days of arrival at our warehouse.

For online purchases, we currently do not offer exchanges. We require you to return the original order and place a new order.

We will gladly accept coupons provided they meet the following criteria:

Number of coupons that can be used for each item:

Free merchandise with a coupon (i.e. BOGO – buy one get one):

When coupon value exceeds the price of the item:

Giant Tiger coupons: Email/Web/Facebook/GT Dollars coupons issued by Giant Tiger are accepted by:

Internet/Manufacturer's Coupons:

Notes:

Online shopping

Only shopping carts full of only eligible products will see the option to select their local store during checkout.

Standard Giant Tiger gift cards can be purchased at ALL Giant Tiger locations and online. For online orders, physical Giant Tiger gift cards will be shipped to you just like other items ordered from our webstore.

Payment

In store purchases
We accept cash, debit, VISA, MasterCard, American Express and Giant Tiger gift cards in all of our stores.

Online orders
For online orders, we accept MasterCard, VISA, or VISA debit provided your card was issued in Canada or the US. At this time, we are unable to accept Giant Tiger gift cards as payment for online orders. We are working on offering this in the future. During checkout you will be asked to provide the telephone number associated with your credit card account (billing phone number). Please check to make sure you have the correct telephone number associated with the credit card account prior to using it to complete your online order.

Online orders
The charge will appear on your billing statement as: Shopatron.

While your order is being processed, we will pre-authorize the purchase on your method of payment to make sure there are sufficient funds; this will look like a hold on your financial institution’s account. However, your method of payment is not actually charged until your online order has been shipped.
If you place an order with multiple destinations (for example: some items are being shipped to your home and some are being picked up at a Giant Tiger store), the system will treat each destination as a separate order. Payment will appear as a transaction per order – the above example would appear as below (two transactions):

VI************************** for $24.86
VI************************** for $11.29

Please note: Using VISA Debit or PayPal does not pre-authorize the amount, but rather remove the funds at the time of order. Please see your financial institution for more details on how a VISA Debit card works.
All charges on your billing statement will appear as Shopatron.

Store pick up

Shipping times will vary depending on where in the country your local Giant Tiger is located. Packages usually arrive to stores within 2 to 5 business days after the item has shipped.

Once the store team has received your package, you will receive an email stating your order is ready to be picked up with all the necessary information you need to pick-up your order. Please print this email and bring with you to the store.

Once the store team has received your package, you will receive an email stating your order is ready to be picked up with all the necessary information you need to pick-up your order. Please print this email and bring with you to the store.

Orders not picked up within 14 days will be shipped back to our fulfillment centre, and a refund will be processed. You can expect the refund within 7-10 business days upon the shipment arriving at our fulfillment centre.

Stores

Our opening hours can be found here on our website! Search for the store you would like to visit. Along with the store’s hours, you will have the address and phone number for the store as well. See you soon!

Each store tailors its assortment of products to better serve its community. To find out about the availability of a particular product, please visit the store and inquire at the Customer Service desk or speak with a department supervisor. Alternatively, you may contact the Customer Service team, please have the item number handy to allow us to assist you quickly and efficiently.

Ask to speak to a department supervisor, who will assist you in locating the item or suggest a substitute. Please note many of our items are one time opportunities and cannot be reordered. Or you may contact the Customer Service team, please have the item number handy to allow us to assist you quickly and efficiently.

If you experience a problem getting assistance from a store associate, ask to speak to the owner or the manager. If the problem is not resolved to your satisfaction, you may contact our Customer Service team.

Giant Tiger stores cannot be responsible for damages caused by carts.

At the register, present the gift card as you would any other form of payment. The amount you spend will be deducted from your gift card balance.

Flyer

Our flyer distribution depends on the regions; most of our paper flyers are distributed on Wednesdays. You may also find our flyer on our website.

Please contact our Customer Service team with your full address including your postal code, and the store location so we can look into this on your behalf.

We welcome you to join our email list to receive our weekly flyer electronically. You may also find our flyer on our website.

Promotions

Please contact the Customer Service team (customerservice@gianttiger.com or https://www.gianttiger.com/contact-us). The team will look into the status of your $5 welcome coupon. Please note your welcome coupon is eligible for in-store purchases only and is applicable to purchases of fashion, home, electronics, toys, and linens.

If you don’t have access to a printer, you can bring in your mobile device to a Giant Tiger store where a cashier will be able to scan the barcode via the email.
Please note: Our coupons are only available via email; we cannot mail them out to you.

Happy Birthday! Please contact the Customer Service team (customerservice@gianttiger.com or https://www.gianttiger.com/contact-us). The team will look into the status of your birthday coupon. Please note, your birthday coupon is issued the day of your birthday, so if you are looking to celebrate early, rest assured if your birthday is on your profile, the coupon will be sent on your special day.

We are sorry to hear that you no longer wish to receive emails from us. You may unsubscribe from our newsletter at any time by updating your preferences on your profile on our website or by clicking the unsubscribe link button at the bottom of any email.

Most of our Giant Tiger store locations participate in senior discount events for our 60+ customers. If you are inquiring about a specific store, we highly recommend contacting the Store Management team of your closest Giant Tiger for details. These events are different store to store and are run solely by the Managing/Operating team at that specific store. This allows the store to tailor their event to their community.

Ad Match Guarantee
Our Ad Match Guarantee means "We will beat the advertised price of any competitor" If you happen to find a local competitor offering a lower price on any identical item we carry in-store, simply show us their current flyer and we will sell you that item for 1 cent less than their price. Some conditions apply.

Rainchecks
If an advertised item is no longer available due to unforeseen circumstances, rainchecks will be provided if a similar item is not available at a comparable price. Rainchecks are not available for online products, limited quantity, special purchases, clearance items, or online offers which are available only while supplies last.*Not all items are available in all stores.

Products

We take product quality issues and safety seriously. In order for us to investigate further, please contact our Customer Service team (customerservice@gianttiger.com or https://www.gianttiger.com/contact-us) and provide the following details so we can resolve your order issue efficiently:

We will escalate the issue with our buying team, internal business partners, and vendor manufacturers. Once we receive the details, we will investigate your concern, please allow us 2-3 business days to follow up with you again.

Your receipt is your warranty. We suggest you keep your receipts in a safe place. The warranty period will vary for each item. If a problem arises within the warranty time, bring the item with the receipt to the nearest store for assistance. Please return the item in its original package whenever possible.

Giant Tiger is committed to abiding by the Scanner Price Accuracy Code also known as the Scanning Code of Practice and is a recognized partner with the Retail Council of Canada. If you have any questions, please reach out to the Customer Service team and they’d be happy to assist you.

For in-store purchases, if the price has been lowered within 14 days of the original purchase, our stores would be happy to offer a refund for the difference via the original method of payment. Please note you must have your receipt.

For online purchases, stores, if the price has been lowered within 14 days of the original purchase, please contact our Customer Service team (customerservice@gianttiger.com or https://www.gianttiger.com/contact-us). with the order number and SKU/item number. We would be happy to offer a credit on your online order, this will be in the form of a refund via the original method of payment. Please note, the credit will take 7-10 business days dependent on your financial institution to show up on your banking statement.

General

We want to hear from you about your experience at Giant Tiger. Tell us what we did right, how we can improve, or if you want to take the time out to single out someone who made your shopping that much easier. Please contact our Customer Service team by filling out this form with any feedback you wish for us to receive.

We are always looking for new communities to call home. We ask that you visit Giant Tiger’s Facebook page and post your location suggestion there. We have numerous team members reading the suggestions including members of our Real Estate team.

We receive numerous requests daily, we have a system in place to ensure that all requests are reviewed and assessed fairly. Please fill out our charitable giving program questionnaire form. The form will automatically be submitted to the responsible parties for evaluating. Please allow 4 to 6 weeks for processing. Our charitable giving program is an annual grant program.

If you are looking to have sponsorship for an event, we ask that you fill out the sponsorship request form. The form will automatically be submitted to the responsible parties for evaluation. Please feel free to visit your nearest Giant Tiger store and discuss this request directly with the store owner or manager as sponsorship decisions are made locally.

GT VIP® is a unique and user-friendly loyalty program that gives members access to deals on in-store purchases, contests and partner perks. GT VIP® is available at all Giant Tiger stores.

Careers

Thank you for inquiring about being a member of Team Tiger!

To apply for a position or view all up-to-date career postings currently available within the Giant Tiger team, we invite you to check out our careers page today!

For in store positions, apply now!

For positions at our Home Office or Montreal Office, apply now!

For positions at one of our distribution centres, apply now!

For store opportunities, all resumes will be reviewed by the store owners/managers.

For opportunities at our Home Office, Montreal Office, or at one of our distribution centres, resumes will be reviewed by the appropriate Human Resources team.

We encourage you to submit your resume even if you don't see an opportunity that matches your interests.

Associates enjoy several benefit programs, both financially and professionally. While benefits packages vary depending on location and employment status, they may include group benefits plan, bonus program and more. You will also be part of a driven and dynamic team enabling you to learn and grow with some of the finest retail leaders in the industry. You will be able to enjoy a purchase discount from your first day of employment on prices that are already the best in the market!

You may become eligible and choose to participate in our group benefits plan which includes a selection of health care, dental care, long term disability, life Insurance and accidental death and disability, and dependent life insurance. You will benefit from a competitive package with a reputable provider.

Whether it is for your outstanding contribution or your loyalty over the years, Giant Tiger will make a point of recognizing you.

Giant Tiger understands the importance of the ongoing development of our employees. We provide a professional environment that develops and retains outstanding individuals who are committed to their career growth. Through various avenues, we support and acknowledge your future career goals by providing opportunities such as training workshops and E-Learning training programs helping you facilitate the advancement of your career with us.

If your experience, skills, education and interests are aligned to the job requirements of the opportunity you applied for, you will be contacted by telephone to obtain more information regarding your qualifications and experience. Selected candidates are then invited for in-person interviews. Once a final candidate has been identified, an offer is made. All interviewed candidates will be notified once the position has been filled.

Yes. Our website is updated as positions are filled or become available.

Yes. You will receive an email acknowledgment confirming we received your resume.

Yes, please create an applicant profile via our careers pages or view potential future opportunities. We will be able to match your resume to an upcoming position that meets your interests and qualifications.

At the moment, our models are hired through modelling agencies. The agencies vary and casting calls are made to those agencies from Giant Tiger when new models are required. If you are with an agency, please speak with your agent regarding possible casting calls in your area.

Can’t find your answer? Contact our customer service team.