Return Policy

Satisfaction guaranteed or your money cheerfully refunded - no time limit!

Note: Please note all tobacco, lottery, undergarments1, disposable and reusable masks2 and gift cards are final sales.

In Store Purchases

Simply return the item in its original packaging to the store, with your receipt.

Online Purchases can be returned to store or via our online warehouse

Returns to Store

This is the fastest way to receive your refund; Simply return your online purchase to a local Giant Tiger location. You must present your confirmation email or the packing slip that came with the shipped item(s). If these are not available, you may be offered a merchandise credit for the item if the store can confirm it is a Giant Tiger product.

Note: Fireworks and Oversized items (in excess of 45kg) purchased on cannot be returned to store. Please contact our Customer Service team to make arrangements.

Returns to our online warehouse

If you wish to return an item you purchased online directly to the warehouse, please contact our Customer Service team and they will provide all the helpful information required to complete your return.

When shipping a return, you must include the original or copy of the packing list. Be sure to save copies for your records.

Please allow up to 2 weeks for order processing and purchase credit.

Note: Items purchased at Giant Tiger stores as well as Online Grocery Pickup orders may not be returned to our online warehouse.


Unfortunately, we are unable to offer exchanges for online purchases at this time. For products purchased in-store, exchanges are based on availability of product.

1Undergarments: Bras, and swim tops such as tankini and bikini tops are not to be classified as undergarments and will be refunded. Underwear, bikini bottoms and 1-piece bathing suits are final sales.

2Masks: Defective masks can be exchanged.